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I’m unable to access cPanel, I always get an error “http error 404 the requested page was not found”. What’s wrong here? That was a recent support ticket received at our Outsourced Technical Support department where we resolve support queries for web hosts. Website owners often face this error when there is a typo error in the cPanel link, DNS issues, and more. Today, we’ll discuss the top 4 reasons for this error “http error…

It’s quite annoying when cPanel suddenly kicks you out. However, cPanel usually reminds website owners about the cause of the problem. And, one such error is “Your login session has expired“. At Bobcares, we help website owners resolve such errors as part of our Outsourced Technical Support services to web hosts. Today, we’ll discuss the main reason for this error and how we fix it.   ‘Your login session has expired’ in cPanel – What…

I can’t login to cPanel and it keeps saying “Your IP has changed”. I really need to log in. Please help! That was a recent support ticket received at our Outsourced Technical Support department where we resolve support queries for web hosts. After successful login to cPanel, website owners get automatically logout within a few seconds with an error message like “Your IP has changed”. Quite frustrating, right? But, fortunately there are solutions to this…

Users in our server are getting the following error when executing an operating system command through PHP. *sh: jpegoptim: command not found* Recently we were contacted by a server owner whose customer was having issues running a PHP script that executes this command.In our role as Technical Support Services for web hosting companies, installing, configuring and managing cPanel servers is a major task we perform.From our detailed investigation, we could see that the error is due to…

“We will deprecate EasyApache 3 on December 31, 2018. After that date, we will no longer update EasyApache 3. In cPanel & WHM version 78, we will remove support for EasyApache 3.If you do not upgrade to EasyApache 4, you cannot upgrade to cPanel and WHM version 78. For more information, read our EasyApache 4 documentation.” EasyApache warning in WHM If you are a cPanel server owner running EasyApache 3, you will see this warning message in…

My website is domain.com and it doesn’t load up if I place the www. The address with the www gives a “Cannot find server” page message in Firefox and IE. In our role as Technical Support Services for web hosting companies, such website related errors are common issues we resolve for the end customers.Today, we’ll see what causes the issue of www not working for domains in cPanel servers and how we fix such issues. Causes for cPanel www…

“We’re having high overload in the php fpm service (it loads the 16 VCPU with 100%). I’ve to restart the service 4 times. We need your help.”We got this request recently from a server owner who was facing high CPU load due to PHP-FPM processes.In our role as Technical Support Services for web hosting companies, configuring and managing the web servers for best performance, is a major task we do.Analyzing the reasons for high server load…

Shared, VPS and dedicated server customers using Odin Plesk sometimes report inability to use SFTP. The error reported would be “Error: Fatal: unable to initialise SFTP on server: could not connect. Error: Could not connect to server“. SFTP allows customers to securely upload their website contents to the server, and protects them from password snooping. Failure to use SFTP forces them to use insecure channels. What is SFTP? SFTP is our regular FTP piggybacking on…